I enjoy my job!

I am a Vacation Specialist for Global Resort Homes, and I work in the Reservation Department. I have worked for Global for 4 1/2 years. I enjoy my job and the freedom of working for an easy going company. I love the environment which I work in and the people I work with. Each morning, I wake up looking forward to coming to work and making a difference.

I do reservations for retail clients. This involves persuading new and potential clients to stay with Global vs. the competition.  Sales is very complex and it takes a lot of positive energy. I have to be in a good mood everyday in order to keep the callers attention and materialize the call. Some leads are not as easy to close as others, so I do an intense amount of following up and emailing to make sure that I am not leaving any money on the table. In addition to sales, I assist guests with all of their needs from the time they book until they check-in. I answer general customer service calls, adjust files and problem solve when needed. I also send off personally written thank you letters to all of my clients, and advertise on Craig’s List to generate leads.  My job involves many processes.

I love working for Global because of the people here. I am very close with all of my co-workers and they are a bunch of very compassionate people. If one person sees the other in pain, everyone is there to lend a helping hand. It is a very comfortable environment where everyone embraces you for who you are and appreciates your unique attributes!

-Molly Burns, Vacation Home Specialist