The Global Family

One of my favorite songs growing up was the 1979 funk classic, “We are Family” by the Sister’s Sledge.  It’s an urban anthem proclaiming the pride, joy, and values of family.  There has been a lot of debate over the years about what constitutes a family, but one of the definitions I have found and that I believe best describes the Global family is: a group of people who are generally not blood relations but who share common attitudes, interests, or goals.  That is why at Global we feel that we are not just a management company, but we are truly a family. 

At Global, our family is made up of our professional staff, our homeowners, and our guests.  Our goal as a staff is to provide superior customer service for our guests and our homeowners.  We want our guests to experience the “vacation of a lifetime”, when staying at one of our luxuriously furnished Orlando vacation homes in one of our many resort communities.  We also want our homeowners to be assured that we are dedicated to maximizing their property potential.

For our homeowner “‘family members”, we have decided to add a more personal touch.  Our Guest Relations Manager, Valerie Morgan, has recently began calling all of our homeowners to introduce herself, find out any needs or concerns they might have, and to establish a close rapport with them.

Valerie has an extensive background in customer service.  She started her career at 18 years old as a hostess in a restaurant, she was later promoted to a server, and eventually became a Corporate Trainer for newly hired employees of three different restaurants.   Although she has only been at a Global for a short period of time, she has already made an indelible mark in our Guest Relations Department.  She has implemented and established new procedures for our front-office personnel to make our guests’ check-in process even more efficient. She has updated the guest directories that are found in our Orlando vacation rentals, in order to make them current and provide more pertinent information, and she has begun taking owner surveys, in order to gain honest feedback.

Besides all her accomplishments here at Global, she is a sweet down to earth person.  A native of Chicago, she loves the Red Sox, College football (Auburn), and NASCAR.  She loves spending time with her nieces and nephew, her brothers, and her twin.  Valerie brings the personal touch to our Guest Relations Department, and wants our homeowners  and our guests to see her as a good friend, who is always willing to help and to listen.

If you are a past, present, or prospective guest, know that Global is committed to providing you with personalized service.  If you are a present or prospective homeowner, you haven’t found just an amazing property management company, but a “family” that truly cares about your valuable asset - your home.