Training Day

According to NBC Universal, 114 million viewers tuned in for at least some Olympic action on NBC, CNBC, MSNBC, USA, Oxygen, Bravo or Telemundo during the 2008 Beijing Olympic games. Being a part of the reality television “voyeuristic generation”, I was immersed in the Olympics.  But, truth be told, I know that true “reality shows” are perfectly scripted, not always perfectly acted, usually contrived, edited, and re-edited, all for the purpose of tantalizing it’s viewers and increasing ratings.  But, the Olympics for me was true “reality” tv.  I was holding my breath at the moment Michael Phelps captured his eighth gold medal and garnered the title of holding the most gold medals won at a single Olympics.  I watched history made and witnessed the pure joy and pride of a nation celebrating such physical prowess and stamina.  I also witnessed a national disappointment when the USA Women’s track team dropped the baton in the relay and failed to win the sprint title at the Olympics. For me, athleticism is such an admirable quality.  To watch the strength, agility, and stamina of athletes who train and excel, whether it’s in sports, competitions, meets, or a game is such an incredible thrill.

The National Training Center in Clermont is a campus designed for athletes, teams, and individuals looking to train at a state-of the-art facility.  It is a 300-acre, sports, health, fitness and education campus with a  37,000 square foot training center. It features an aquatic center, fitness center, track and field complex, cross country course, multi-purpose athletic fields and softball/baseball quadraplex.  This complex hosts a variety of events, from triathlon camps and clinics, track and field meets and a variety of children’s events and programs.  The National Training Center combines sports and athletic facilities with a hospital, medical office building, community college, and a four-year university.  It is an amazing concept and attracts athletes from all over the world.

The Glenbrook Resort is a private pool vacation home property and only 10 minutes from the NTC, located in Clermont.  If you are in the Clermont area, why not sign up for one of the many classes offered at the NTC.  If you are a visiting athlete or team and want to experience a training facility like none other, feel free to contact the NTC.

The Global Family

One of my favorite songs growing up was the 1979 funk classic, “We are Family” by the Sister’s Sledge.  It’s an urban anthem proclaiming the pride, joy, and values of family.  There has been a lot of debate over the years about what constitutes a family, but one of the definitions I have found and that I believe best describes the Global family is: a group of people who are generally not blood relations but who share common attitudes, interests, or goals.  That is why at Global we feel that we are not just a management company, but we are truly a family. 

At Global, our family is made up of our professional staff, our homeowners, and our guests.  Our goal as a staff is to provide superior customer service for our guests and our homeowners.  We want our guests to experience the “vacation of a lifetime”, when staying at one of our luxuriously furnished Orlando vacation homes in one of our many resort communities.  We also want our homeowners to be assured that we are dedicated to maximizing their property potential.

For our homeowner “‘family members”, we have decided to add a more personal touch.  Our Guest Relations Manager, Valerie Morgan, has recently began calling all of our homeowners to introduce herself, find out any needs or concerns they might have, and to establish a close rapport with them.

Valerie has an extensive background in customer service.  She started her career at 18 years old as a hostess in a restaurant, she was later promoted to a server, and eventually became a Corporate Trainer for newly hired employees of three different restaurants.   Although she has only been at a Global for a short period of time, she has already made an indelible mark in our Guest Relations Department.  She has implemented and established new procedures for our front-office personnel to make our guests’ check-in process even more efficient. She has updated the guest directories that are found in our Orlando vacation rentals, in order to make them current and provide more pertinent information, and she has begun taking owner surveys, in order to gain honest feedback.

Besides all her accomplishments here at Global, she is a sweet down to earth person.  A native of Chicago, she loves the Red Sox, College football (Auburn), and NASCAR.  She loves spending time with her nieces and nephew, her brothers, and her twin.  Valerie brings the personal touch to our Guest Relations Department, and wants our homeowners  and our guests to see her as a good friend, who is always willing to help and to listen.

If you are a past, present, or prospective guest, know that Global is committed to providing you with personalized service.  If you are a present or prospective homeowner, you haven’t found just an amazing property management company, but a “family” that truly cares about your valuable asset - your home.

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